Please read the following terms and conditions. By using this site, you agree to these terms and conditions of use. We reserve the right to modify these terms at any given time. These terms and conditions should be checked periodically for changes. By using this site after changes to these terms have been applied, you agree to accept those changes, whether or not you have reviewed them. If you do not wish to comply with these terms and conditions at any time, please stop using this site.
All orders must be prepaid in full when the order is placed. We accept Visa, American Express, Discover, or MasterCard payments over the phone, in-store, and online. We do not accept checks, cash, or wire transfers for any online orders.
Delivery Fees & Policy
Our shop delivers to the following areas: Mendham, Chester, Morristown, Randolph, Basking Ridge, Far Hills, Bernardsville, and Long Valley. The delivery charges range between $12-$18. All arrangements are hand-delivered and delivery charges are non-negotiable nor refundable. We do not hide delivery costs within the price of the product to provide full value and the fairest prices to cash and carry customers.
For deliveries to residential addresses, please remember to provide a phone number of the recipient. Deliveries sent to addresses where no one is present to accept the arrangement will either be left outside (given appropriate weather conditions), or with a neighbor. If it is not possible to leave the arrangement, we will advise the recipient (with a phone call or a door tag) that the flowers will be held for pick up at Mendham Flower Shop.
During winter and summer seasons where the outside temperature is under 35 degrees Fahrenheit or over 75 degrees Fahrenheit, Mendham Flower Shop reserves the right to call the recipient prior to delivery (at the number provided) to ensure someone will be present to accept the arrangement(s) unless otherwise instructed. (This saves the flowers' life!)
Local delivery orders must be received before 2 PM in the recipient's time zone to ensure same-day delivery. We will try our best to accommodate you, however we cannot guarantee delivery requests for specific times of the day.
We are closed on Sundays. Deliveries requested on this day will be delivered the following business day. Sunday exceptions on certain holidays- please give us a call or check our website for Sunday deliveries and store hours.
Due to quality control and safety purposes, please understand that we do not combine or deliver any items, packages, or gifts from outside vendors.
We are unable to accept international orders at this time.
We will always do our best to use the flowers shown in the pictures on our website. However, substitutions may be necessary due to the unavailability of certain flowers and the perishable nature of the product, Mendham Flower Shop reserves the right to substitute flowers in these cases. We will not sacrifice the look, style, theme and color scheme of the arrangement and will substitute with flowers of equal or greater value.
Return & Refund Policy
As flowers are perishable goods and all items are made-to-order, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Mendham Flower Shop, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement/item you have received, please contact us within 24 hours so we may have the opportunity to resolve the issue.
All silk and dried flower arrangements are also non-refundable as they are made to order as well. We are aware of the delicate nature of these items and therefore, we put in a lot of time, supplies, and care into packing the product to ensure the safe and timely delivery of your order.
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we require your contact information including your name, e-mail address, and mailing address in order to complete the transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When subscribing or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information, and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can unsubscribe via the unsubscribe link at the bottom of the email at any time.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use this, as well as other information that we obtain from your use of our site, to resolve disputes, troubleshoot problems, and enforce our agreement of these Terms & Conditions.
We may share aggregate statistics about our sales, traffic patterns, and related site information with other businesses, but these statistics will include no personally identifying information.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials if we, in our sole discretion, believe it to be necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, or any other activity that may expose us to legal liability.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
All of our users’ credit card information is securely communicated through Shopify, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement & Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.